Expert Payment Policy

1. Definitions

1.1 Unless defined herein, capitalized terms used in this Expert Payment Policy have the meanings given in the OnFrontiers Global Definition Schedule.

2. Compensation Rate

(a) Video Consultations. OnFrontiers will pay Expert for Video Consultations performed by Expert which are Booked and paid for through the OnFrontiers Platform, based upon the duration of the Video Consultation performed, as follows:

* 0-15 minutes- 25% of Expert Rate, unless the Customer terminates Video Consultation within this period due to poor quality of Video Consultation provided, in which case no payment will be due.

* Time spent beyond the first 15 minutes will be calculated and paid as a pro rata portion of the Expert Rate, based on 5-minute increments.

* The Expert Rate payable to Expert by OnFrontiers for Video Consultation shall be the Expert Rate that was in effect at the time the Booking for such Video Consultation is made by Client.

(b) Written Responses. For a Written Response priced as a fixed budget, OnFrontiers will pay the Expert the agreed budget upon the Client’s acceptance of a satisfactory response delivered within the agreed time, irrespective of the hours the Expert spends. For a Written Response priced hourly, the Expert is paid the Expert Rate for time spent, up to the agreed cap.

(c) Scoped Engagements. For a Scoped Engagement, OnFrontiers will pay the Expert at the Engagement Rate for the hours approved or deemed-approved by the Customer, including hours submitted within any post-closure submission window provided on the Platform. The Engagement Rate is set for each engagement and may differ from the Expert’s Expert Rate. No fees are payable to Experts in connection with Opportunity Calls.

3. Video Call “No Shows” and Cancellations

(a) In the event a Video Consultation Booked through the OnFrontiers Platform is canceled by Client fewer than 24 hours prior to the scheduled start-time, or Client is a “no show” for such a Video Consultation, Expert shall be entitled to receive 25% of the fee calculated at the Expert Rate, that would have been payable to Expert had the Booked Video Consultation taken place.  

(b) Expert shall not be entitled to compensation for a Video Consultation which is canceled by Client at least 24 hours prior to the Video Consultation’s scheduled start-time

4. OnFrontiers will not compensate Experts for: (a) time expended by Expert on Video Consultation in excess of time which is booked by a Client through the OnFrontiers Platform; or (b) any preparatory work Expert may choose to perform for a Video Consultation, unless otherwise expressly agreed between Expert and OnFrontiers in writing.

5. Payments to Experts are made through Stripe Connect. To receive payment, an Expert must complete Stripe Connect onboarding, including any identity and tax information Stripe or OnFrontiers requires. Amounts due are transferred to the Expert’s connected Stripe account; an Expert may request payment of available amounts at any time by emailing hello@onfrontiers.com. First-time payouts are subject to a Stripe-imposed waiting period of 7–14 days from your first earned payment before funds are released. After your account's initial payout, payments follow the standard payout schedule, typically arriving within a few business days of being processed.

6. The Expert is responsible for any payout, currency-conversion, or returned-payment fees associated with transfers to the Expert’s connected account, including without limitation any fees or costs incurred by OnFrontiers as a result of inaccurate or incomplete account information or transfer instructions provided by the Expert.