Plan Descriptions

This document describes the OnFrontiers Customer Plans and the types of Expert Work available, for the purposes of the OnFrontiers Terms of Service and any Order Form. It is a contract-level summary: current tier names, included Credits, pricing, feature inclusions, and credit-consumption rates are maintained in OnFrontiers’ published plan materials and may be updated from time to time, and those published details control as to specifics. Capitalized terms have the meanings given in the OnFrontiers Global Definition Schedule.

1. Customer Plans

OnFrontiers offers two Customer Plan families:

Guided Plans

Full-service plans that provide access to Expert Work from a shared pool of Credits, with unlimited seats, a dedicated Customer Success Manager, and research-assisted (Custom Match) Expert sourcing. Guided Plans are offered in tiers of increasing included Credits and capabilities (for example, Explorer, Trailblazer, Navigator, and Vanguard, with higher-volume and Custom tiers available). Tier names, included Credits, pricing, and feature inclusions are as published by OnFrontiers from time to time. A one-time Guided Launch implementation may apply to a new Guided Plan.

Pro Subscription

A self-service, per-seat subscription billed in US Dollars, with no pre-paid Credits and no minimums. The Pro Subscription provides pay-as-you-go access to Video Consultations (a Booking Fee per Custom Match, plus the Expert’s rate). A free-trial period may be offered. Subscription pricing and usage fees are as published by OnFrontiers from time to time.

2. Types of Expert Work

OnFrontiers facilitates the following types of Expert Work:

* Video Consultation — a scheduled video (or telephone) call in which an Expert provides professional information or advice.

* Written Response — a written deliverable prepared by an Expert in response to a Client’s question or defined scope, delivered via the Platform.

* Scoped Engagement — a defined project or assignment performed by an Expert under the OnFrontiers engagement terms (for example, color-team reviews, coaching, or ongoing pursuit support).

OnFrontiers may offer additional types of Expert Work from time to time. Availability of Expert Work types may vary by Customer Plan (for example, Scoped Engagements and Written Responses are available with Guided Plans).

3. How Charges Work

This is a summary only; the full charging mechanics — including credit-consumption rates by Expert Work type, minimums, rounding, Credit Top-Ups, and credit expiration — are governed by the OnFrontiers Customer Charging Policy and the published rate schedule.

* Guided Plans draw on pre-paid Credits. Credits are consumed as Clients engage Experts, at rates that vary by Expert Work type.

* The Pro Subscription is billed in US Dollars (a subscription fee, plus usage: a Booking Fee per Custom Match and the Expert’s rate).

* A Booking Fee applies on the first Custom Match with a particular Expert. No Booking Fee applies where a Client engages an Expert directly through self-service rather than through a Custom Match.

* Scoped Engagements are funded by Credits up to an applicable threshold and in US Dollars above that threshold, as set out in the Customer Charging Policy.

* Credit Top-Ups may be purchased mid-term in addition to a plan’s included Credits, priced per the then-current top-up schedule and governed by the Customer Charging Policy.

4. Growth Pro Services

Designated Growth Pro Experts provide fractional capture, business development, proposal, and strategy support. Growth Pro Services are available with Guided Plans and are offered as a fixed-scope Project or as a recurring Retainer. Growth Pro Services are described further in the OnFrontiers Growth Pro Addendum and are billed as set out in the applicable Order Form.

5. Implementation (Guided Launch)

Guided Launch is a one-time onboarding and implementation service provided in connection with a new Guided Plan, scoped and priced as published by OnFrontiers or as set out in the applicable Order Form.