OnFrontiers Rate Schedule

This Rate Schedule states OnFrontiers’ then-current prices, rates, and fees. Where the OnFrontiers Terms of Service, or a policy incorporated into them, refers to a price, rate, fee, or other amount as published by OnFrontiers, the reference is to this Rate Schedule as in effect at the relevant time. How and when an amount is incurred, and the minimums, rounding, Credit funding, cancellation, and other charging mechanics, are governed by the OnFrontiers Customer Charging Policy. Amounts are in US Dollars unless expressed in Credits, exclude applicable taxes, and where expressed as a percentage state their basis. Capitalized terms have the meanings given in the OnFrontiers Global Definition Schedule.

2027 rates apply to a Customer Plan from that Plan’s annual renewal on or after 1 January 2027, subject to any renewal price cap stated in the Customer’s Order Form. Orders signed in 2026 receive 2026 rates for the initial term. For Credit Top-Ups, Library Access purchased without a Customer Plan, monthly Pro Subscriptions, Guided Launch, and Growth Pro Services, 2027 rates apply to purchases made on and from 1 January 2027. The Redemption Value changes on the date stated in Section 3.

Amounts shown as “On quotation” are stated in the Customer’s Order Form.

1. Guided Plans

The Guided Plan tiers (Explorer, Trailblazer, Navigator, and Vanguard, with Vanguard II, Vanguard III, and Custom tiers available on quotation) and the Credits included with each are described in Section 1 of the Plan Descriptions. Guided Plan prices are on quotation and are stated in the Customer’s Order Form, which also states the volume bonus Credits within the Included Credits. A one-time Guided Launch implementation may apply to a new Guided Plan (Section 6).

2. Pro Subscription

Where a free trial is offered, no subscription fee applies during it and usage fees apply, as provided in the Terms of Service and the Plan Descriptions.

3. Redemption Value

The Redemption Value is the value at which one Credit converts to US Dollars wherever a Credit so converts, as provided in Section 1.3 of the Customer Charging Policy. It is a single value applying to every Customer Plan and is the amount stated below. It changes on the date stated below and not at a Customer’s plan renewal.

The Redemption Value does not change the number of Credits consumed for any item of Expert Work that is priced in Credits.

4. Credit Top-Ups

For Credit Top-Ups purchased on and from 1 January 2027, the prices above increase by five percent (5%). Credit Top-Up Credits are not applied to Charges for Scoped Engagements (Section 2.4 of the Customer Charging Policy).

5. Expert Work

Booking Fees, the Engagement Setup Fee, and the Platform Fee percentages of the Expert Fee by Customer Plan tier and cumulative approved hours are stated in Sections 2.1 to 2.3 of the Customer Charging Policy, and the Video Consultation minimums, time increments, and cancellation charges in Sections 3 and 4 of that Policy. This Section does not repeat them.

Video Consultations. Under a Guided Plan, Credits are consumed at the Credit rate shown for the Expert at the time of booking. Under a Pro Subscription, the fee is the Expert’s US Dollar rate shown at the time of booking. Rates vary by Expert.

Written Responses. The fee is the fixed fee stated at the time of order for the Content Election the Customer confirms, and varies with the scope of the Written Response.

Scoped Engagements. The Customer pays the Expert Fee, being the amount payable to the Expert, stated in the Engagement Order, together with the Platform Fee.

6. Guided Launch

7. Library Access

Member bundle seats and coverage commitments by Guided Plan tier. The nature of a coverage commitment is set out in Section 6 of the Plan Descriptions.

Additional seats provide access only and do not change the coverage commitment. Library Access is described in Section 6 of the Plan Descriptions, which governs how it is sold and billed.

8. Growth Pro Services

9. Ancillary Services

10. Changes to this Rate Schedule

OnFrontiers may update this Rate Schedule from time to time. The Rate Schedule in effect at the relevant time applies, except that an amount stated in a Customer’s Order Form or Engagement Order controls for that order, and the Redemption Value stated in an Engagement Order applies to that Scoped Engagement as provided in Section 1.3 of the Customer Charging Policy. Prices for annual plans may increase at renewal as provided in the Customer’s Order Form and the Terms of Service.