OnFrontiers Marketplace
Profiles
  • Experts Custom Matched by OnFrontiers Fulfillment Team from Marketplace of 50K+ SMEs
Enterprise Plus Features
General Features
  • Billing history
  • Member management
  • Email domain auto-accept
  • Account statistics
  • Two-factor authentication
  • Dashboard
  • About page
  • Customer user sign-up link
  • Auto-transcription of English language Consultations
Consumer Features
Custom Request & Matching
  • Custom matching facilitated by Fulfillment Manager
  • Organizations to avoid / pursue
  • Opportunity pages
  • Screening questions
  • Candidate tracking & selection
  • Vetting notes
  • Anonymity settings
  • Project accounting
  • Project-level compliance
  • Account-level compliance
Video Consultations
  • Expert template agreements
Video Consultations
  • Video call scheduling
  • Video call reminders
  • Multiple-user calls
  • Audio and video playback
  • Ratings & reviews
  • Automated call transcripts
General Features
  • Billing history
  • Member management
  • Email domain auto-accept
  • Account statistics
  • Two-factor authentication
  • Dashboard
  • About page
  • Auto-transcription of English language Consultations
  • Customer user sign-up link
Consultation Types
TypeDescription
Video ConsultationAdvisory or Knowledge call with an Expert
Written ConsultationWritten Q+A or document review with an expert
Ancillary Services
Manual Transcription Services
Manual transcription of call consultations (English language only

TypeDefinition UptimeRequest Rate LimitsPayload Size Limits
Data Ingress API’s

API’s that deal with data ingestion from Customer systems99.9510 request per minute, per API, per CustomerMax message size of 1MB
Data Egress API’s

API’s that deal with returning data from OnFrontiers systems

99.95
10 requests per minute, per API, per Customer

Max message size of 1MB
MethodContactAvailability
Telephone support+1(212) 203-900524 hrs per day M-F
Email
hello@onfrontiers.com
24 hrs per day M-F
Online live chat supportonfrontiers.com24 hrs per day M-F
Online support librarysupport.onfrontiers.com24 hrs / 7 days a week
PriorityDefinitionInitial Response TimeUpdates from Support
1
Critical issue that prevent users from using the main features of the product (ability to log in/sign up, ability to do searches, ability to view a profile)

30 minutes

Every 6 hours

2
Functional issue that relates to usability of main features of the product

1 hour

Every 24 hours
3
Documented functionality is unavailable for use, which is not Priority 1 or 2
3 hours

Every 72 hours
4
Queries regarding functionality or/and usage of certain features within the product
24 hours

No Updates provided
Consultation TypeConsultation Fee
Call Consultation
Per Expert Rate on Expert Profile
Written Consultation
Per Expert Rate on Expert Profile
Expert Request TypeBooking Fee
Video Consultation
1.5 Credits
Written Consultation
1.5 Credits
WaiverNon-Solicitation Waiver Fee
Single Expert Waiver
10 Credits
Global EKN Waiver (applies to all Experts engaged by a given Power User on first Consultations during the relevant Subscription Period)
100 Credits/year
Ancillary Service

Description

Service Fee

Manual Transcription Services
Manual transcription of call consultations (English language only)
0.1 Credits/10 mins