OnFrontiers Marketplace | |
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Profiles |
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Enterprise Plus Features | |
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General Features |
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Consumer Features | Custom Request & Matching
Video Consultations
Video Consultations
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General Features |
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Consultation Types | |
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Type | Description |
Video Consultation | Advisory or Knowledge call with an Expert |
Written Consultation | Written Q+A or document review with an expert |
Ancillary Services | |
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Manual Transcription Services | Manual transcription of call consultations (English language only |
Type | Definition | Uptime | Request Rate Limits | Payload Size Limits |
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Data Ingress API’s | API’s that deal with data ingestion from Customer systems | 99.95 | 10 request per minute, per API, per Customer | Max message size of 1MB |
Data Egress API’s | API’s that deal with returning data from OnFrontiers systems | 99.95 | 10 requests per minute, per API, per Customer | Max message size of 1MB |
Method | Contact | Availability |
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Telephone support | +1(212) 203-9005 | 24 hrs per day M-F |
hello@onfrontiers.com | 24 hrs per day M-F | |
Online live chat support | onfrontiers.com | 24 hrs per day M-F |
Online support library | support.onfrontiers.com | 24 hrs / 7 days a week |
Priority | Definition | Initial Response Time | Updates from Support |
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1 | Critical issue that prevent users from using the main features of the product (ability to log in/sign up, ability to do searches, ability to view a profile) | 30 minutes | Every 6 hours |
2 | Functional issue that relates to usability of main features of the product | 1 hour | Every 24 hours |
3 | Documented functionality is unavailable for use, which is not Priority 1 or 2 | 3 hours | Every 72 hours |
4 | Queries regarding functionality or/and usage of certain features within the product | 24 hours | No Updates provided |
Consultation Type | Consultation Fee |
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Call Consultation | Per Expert Rate on Expert Profile |
Written Consultation | Per Expert Rate on Expert Profile |
Expert Request Type | Booking Fee |
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Video Consultation | 1.5 Credits |
Written Consultation | 1.5 Credits |
Waiver | Non-Solicitation Waiver Fee |
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Single Expert Waiver | 10 Credits |
Global EKN Waiver (applies to all Experts engaged by a given Power User on first Consultations during the relevant Subscription Period) | 100 Credits/year |
Ancillary Service | Description | Service Fee |
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Manual Transcription Services | Manual transcription of call consultations (English language only) | 0.1 Credits/10 mins |